Security & trust

Built like it’s handling your business. Because it is.

JoyCrew reads your email and remembers your clients, so it has to earn a level of trust most software never asks for. Here is exactly where we stand.

The commitments

Five things you can hold us to.

Your email: nothing sent without your action.

Today your assistant's mailbox access is read-only: it reads to help, and that is all. Even as features grow, the promise stays the same. It never sends, replies to, or deletes an email without your direct action.

Your data: yours, in its own environment.

Your business runs in its own isolated environment, separate from every other customer. Never shared across customers. Never used to train shared models.

Your clients: never contacted without you.

Nothing leaves without you. The only messages a client ever sees are the scheduling details you directed, sent from your assistant's own number and email, never as you. It never sells, advises, or speaks for you.

Your exit: clean.

Request an export or deletion from Account Settings or privacy@joycrew.ai. We process account data and assistant memory requests by email so the request can be verified and handled carefully.

Your questions: answered by people.

Human support, 7 days a week. Just as you're there for your clients on evenings and weekends, we're here for you.

The specifics

The protections underneath, in plain terms.

For the security-minded, here is what guards your data below the surface.

Your data is encrypted in transit and at rest.
Access to your data is limited to what running the service requires, and every access is logged.
The AI providers behind your assistant are contractually barred from using your data to train their models.
If a security incident ever affects your data, we tell you, as the law requires.

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