1. The service
In plain English: JoyCrew gives you an always-on assistant you reach by phone, text, and email. It works for you, behind your client relationships.
JoyCrew provides a software-based assistant that connects to accounts you authorize (such as Gmail and Google Calendar), builds a working memory of your business, and performs tasks you direct: answering questions, preparing briefings and meeting dossiers, scheduling, capturing notes, and sending reminders. The service communicates with your clients only in the limited, transactional ways you direct (such as proposing meeting times), from its own contact details, and never on its own initiative.
2. Eligibility and your account
In plain English: you're an adult using this for business, your signup info is accurate, and you keep your account secure.
You must be at least 18 and using the service for business purposes. You agree to provide accurate account information and to keep your credentials secure; you are responsible for activity under your account.
3. Trial, fees, and billing
In plain English: 14 days free, no card. Then $99 a month at the early adopter rate, which stays yours while you remain subscribed. Cancel anytime.
New accounts receive a 14-day free trial with no payment method required. Continuing after the trial requires a paid subscription, billed monthly in advance at the rate presented at signup (the "early adopter rate" for early customers). Your early adopter rate remains in effect for as long as your subscription remains continuously active, even if standard pricing changes for new customers. We may change pricing for future billing periods with at least 30 days notice; grandfathered rates survive such changes as stated above. You may cancel at any time, effective at the end of the current billing period; fees already paid are non-refundable except where required by law.
4. Your connected accounts and authorization
In plain English: you choose what to connect, you have the right to connect it, and you can disconnect anytime.
You authorize the service to access the accounts you connect, within the permission scopes presented to you (for Gmail, read-only). You represent that you have the right to connect those accounts and to permit processing of the information in them, including information about your clients and contacts, and that your use complies with the obligations that apply to you. You may disconnect at any time.
5. Acceptable use
In plain English: use it lawfully and don't abuse it.
You agree not to: use the service to violate law or the rights of others (including privacy, anti-spam, telemarketing, and fair-housing laws); attempt to access other customers’ data; probe, disrupt, or overload the service; reverse-engineer or resell it without our written agreement; or use it to develop a competing service.
6. Your professional responsibilities
In plain English: JoyCrew is your assistant, not your broker, lawyer, or compliance officer. Your professional judgment and obligations stay yours.
The service is a productivity tool. It does not provide legal, financial, brokerage, or other professional advice, and it does not discharge any professional obligation that applies to you, including licensing requirements, record-keeping and document-retention rules, fair-housing and anti-discrimination laws, and rules governing client communications. You retain sole responsibility for your professional conduct, for reviewing material the service prepares before you rely on it or send it, and for all decisions in your business.
7. Communications and recording consent
In plain English: your assistant will call, text, and email you, and your conversations with it are transcribed so it can remember. That's the product.
By providing your phone number you consent to receive calls and text messages from your assistant at that number (message and data rates may apply; reply STOP to halt texts). You acknowledge and consent that your interactions with the assistant, including voice calls, are recorded and/or transcribed to provide the service’s memory features.
8. Your content and data
In plain English: your data is yours. We need permission to process it so the assistant can work, and that's the only permission we take.
As between you and us, you own your data, including the content of your connected accounts and the assistant’s memory of your business. You grant us a limited license to host, process, and display that data solely to provide and improve the service for you, consistent with our Privacy Policy. We own the service, software, and brand. If you send us feedback, we may use it without obligation.
9. AI-generated content
In plain English: the assistant is designed to work from your real data, but it can still make mistakes. Check before you act on something important.
The service uses artificial intelligence to generate summaries, answers, and other content. AI output may be inaccurate, incomplete, or outdated despite our design intent that it be grounded in your data. You are responsible for verifying output before relying on it, particularly for anything consequential.
10. Termination
In plain English: leave whenever you want and take your data with you. We can close accounts that break the rules.
You may cancel at any time in your account settings. We may suspend or terminate your account for material breach of these Terms or non-payment, with notice where practicable. Upon termination you may export your data, and we delete it as described in the Privacy Policy. Sections that by their nature survive termination (including sections 8 through 15) survive.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR COMPLETE.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA; AND OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.
13. Indemnification
You will defend and indemnify us against third-party claims arising from your content and connected data, your use of the service in violation of these Terms or law, or your professional activities, except to the extent caused by our breach of these Terms.
14. Disputes: arbitration and class waiver
In plain English: if we have a dispute we can't resolve directly, it goes to individual arbitration rather than court, with a small-claims exception, and you can opt out within 30 days of signing up.
Before filing any claim, you agree to contact us at support@joycrew.ai and attempt informal resolution for 30 days. Except for small-claims matters and claims for injunctive relief regarding intellectual property or data security, any dispute arising out of these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable rules, in Santa Clara County, California or remotely by videoconference. You and JoyCrew each waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement by emailing support@joycrew.ai within 30 days of first accepting these Terms. If the class waiver is found unenforceable, this entire section is void.
15. General
These Terms are governed by California law (excluding conflicts rules); exclusive venue for non-arbitrable matters is Santa Clara County, California. We may assign these Terms in connection with a merger, acquisition, corporate reorganization (including conversion of our corporate form), or sale of assets; you may not assign them without our consent. We may update these Terms with at least 30 days notice for material changes (by email and by posting); continued use after the effective date constitutes acceptance. If a provision is unenforceable, the rest remains in effect. Failure to enforce is not waiver. These Terms plus the Privacy Policy are the entire agreement regarding the service.
16. Contact
Azola Solutions LLC (JoyCrew) · 3400 Cottage Way, Ste G2 #29894, Sacramento, CA 95825 · support@joycrew.ai